Shipping Policy

Service Delivery Policy

Introduction

Welcome to PT ORBIT MITRA TELEKOMUNIKASI (OMT). Our service delivery policy outlines the terms and conditions related to the provision of our online call center services. We are committed to ensuring that our services are delivered efficiently and meet the highest standards of quality.

Service Activation and Delivery

  1. Service Activation

    • Upon confirmation of your order and payment, we will initiate the activation process for your call center services.
    • You will receive a confirmation email detailing the activation timeline and any necessary next steps.
  2. Service Delivery

    • Our call center services are delivered online, and there is no physical shipment involved.
    • You will receive access to our call center platform and any required login credentials via email.

Response Time

  • We strive to activate and deliver our services within 1-2 business days from the time your order is confirmed.
  • In case of any delays, we will promptly notify you and provide an updated timeline.

Service Support

  • Our support team is available to assist you with any questions or issues related to our services.
  • You can reach our support team via phone at +62 889-8010-3078 or email at support@omt.com.

Service Customization

  • We offer customized solutions to meet the unique needs of your business.
  • Please contact our sales team to discuss your specific requirements and receive a tailored proposal.

Quality Assurance

  • We are committed to delivering high-quality call center services.
  • Our team continuously monitors service performance to ensure that we meet our quality standards and client expectations.

Refunds and Cancellations

  • For information about our refund and cancellation policies, please refer to our Refund and Cancellation Policy.

Contact Us

If you have any questions or concerns about our service delivery policy, please do not hesitate to contact our customer service team:

Phone: +62 889-8010-3078
Email: support.omt@gmail.com
Address: Jalan Keloran No 8 Tirtonirmolo Kecamatan Kasihan Kabupaten Bantul Daerah Istimewa, Yogyakarta, Daerah Istimewa Yogyakarta 55181, Indonesia


Thank you for choosing PT ORBIT MITRA TELEKOMUNIKASI (OMT). We appreciate your business and look forward to providing you with exceptional call center services.