Return and Refund Policy

Introduction

At PT ORBIT MITRA TELEKOMUNIKASI (OMT), we strive to provide exceptional call center services to our clients. If you are not satisfied with our services, please review our return and refund policy below.

Return Policy

  1. Service Cancellation

    • You may cancel your call center service subscription at any time by contacting our customer service team.
    • Cancellations must be made in writing via email or through our online portal.
  2. Eligibility for Refund

    • Refunds are available for services canceled within the first 14 days of activation.
    • Refunds will not be issued for services that have been used beyond the 14-day period.

Refund Policy

  1. Refund Process

    • To request a refund, please contact our customer service team with your account details and reason for the refund.
    • Refund requests will be processed within 7-10 business days.
  2. Refund Method

    • Refunds will be issued using the original payment method.
    • If the original payment method is unavailable, an alternative method will be arranged.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at: Phone: +62 889-8010-3078
Email: thefance8@gmail.com